MCP Request-tracker

Resolve/close a ticket, optionally adding a comment. Args: ticket_id: The ticket ID number comment: Optional comment to add before resolving Returns: Confirmation message

Open a ticket (change status from new to open), optionally taking ownership. Args: ticket_id: The ticket ID number owner: Optional username to assign as owner Returns: Confirmation message

Update ticket fields (subject, priority, queue). All fields are optional. Args: ticket_id: The ticket ID number subject: New subject/title for the ticket priority: New priority (0-99) queue: New queue name (e.g., 'General', 'Professional') Returns: Confirmation of updated fields

Search for tickets using RT query syntax. Args: query: RT query string (e.g., "Status = 'new'", "Subject LIKE 'checklist'", "Owner = 'scott'", "Queue = 'Professional'") order_by: Field to order by, prefix with - for descending (default: -Created) Returns: List of matching tickets with ID and Subject

Get details of a specific ticket. Args: ticket_id: The ticket ID number Returns: Ticket details including status, owner, subject, times, etc.

Get the history/changelog of a ticket. Args: ticket_id: The ticket ID number Returns: Transaction history showing all changes made to the ticket

Get all open tickets assigned to a user. Args: owner: Username to search for Returns: List of open tickets owned by the user

Get all new (unassigned) tickets, optionally filtered by queue. Args: queue: Optional queue name to filter by Returns: List of new tickets

Set the owner of a ticket (take/assign ticket). Args: ticket_id: The ticket ID number owner: Username of the new owner Returns: Confirmation message

Set the status of a ticket. Args: ticket_id: The ticket ID number status: New status (e.g., 'new', 'open', 'stalled', 'resolved', 'rejected', 'deleted') Returns: Confirmation message

Take ownership of a ticket and open it. Args: ticket_id: The ticket ID number username: Your username Returns: Confirmation message

Set the total time worked on a ticket. Args: ticket_id: The ticket ID number minutes: Total time worked in minutes Returns: Confirmation message

Add time to the time worked on a ticket. Args: ticket_id: The ticket ID number minutes: Additional time to add in minutes Returns: Confirmation message with new total

Add a private comment/note to a ticket (not visible to requestor). Args: ticket_id: The ticket ID number comment: The comment text Returns: Confirmation message

Reply to a ticket (correspondence visible to requestor). Args: ticket_id: The ticket ID number message: The reply message Returns: Confirmation message

Create a new ticket. Args: queue: Queue name (e.g., 'General', 'Professional') subject: Ticket subject/title text: Initial ticket content/description requestor: Email of the requestor owner: Username to assign as owner priority: Ticket priority (0-99) Returns: Created ticket ID and confirmation

Complete a weekly checklist ticket with results. This is a workflow shortcut that: 1. Takes ownership of the ticket 2. Opens the ticket 3. Adds correspondence with checklist results 4. Adds time worked (if specified) 5. Adds a "Completed" comment 6. Resolves the ticket Args: ticket_id: The ticket ID number owner: Username taking the ticket checklist_results: The checklist completion results time_minutes: Time spent on checklist (optional) Returns: Confirmation of all actions taken